Incident FAQ
⚠️PLEASE BE CAUTIOUS OF SCAMS.⚠️ As all Kiln product interfaces are temporarily paused, any Kiln-branded interface appearing at this time should be considered fraudulent. We will update you as soon as possible via the following official channels when our dedicated Kiln interfaces become available.
Kiln Applications are progressively activated starting by stake.kiln.fi September 25th 2025, Safe{Wallet} and Ledger September should be live early next week.
Following the incident involving SwissBorg, Kiln has implemented precautionary measures across many of our services and products:
Please check Kiln's StatusPage for regular updates and ETAs on services coming back online.
Highlights:
Users continue to generate rewards during the incident, with Kiln-operated validators
API disablement may temporarily affect your preferred application's interface
Smart contracts remain unaffected and safe to use
Emergency access to your funds is possible directly onchain via Etherscan, this is recommended for experienced users with urgent needs.
If you have any questions, write to [email protected] , our only official support channel.
Standard User FAQs
Why can't I see my position in my preferred application's interface?
Partners are using Kiln Connect API that is currently in maintenance mode for precautionary measures, this degrade services in some partners application. You can still see your position directly onchain, please refer to each product FAQ for more details.
Are my funds safe?
Smart contracts remain safe and are not impacted by the incident.
Can I still access my funds in an emergency during the disruption of Kiln’s API services?
We DO NOT recommend you proceed with this path unless you are an experienced user and have an urgent need to access the funds. Yes. While Kiln’s API services (Kiln Connect) are unavailable, you can still interact with your staking/DeFi position onchain using tools like Etherscan. Please refer to your prefered product FAQ for more details.
Am I still earning rewards?
All positions continue generating rewards (staking during exit queue, DeFi unaffected).
Validators in status withdrawal possible are not generating rewards anymore.
Pooled Staking FAQ
Dedicated Staking FAQ (32+ ETH Staking)

DeFi Positions FAQ
Support Resources
Status Updates:
Support: Kiln support team available for partner and end-user assistance
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